Expert assessment of the impact of factors on the quality costs of facade systems
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Faculty of Civil Engineering, Cracow University of Technology, Poland
These authors had equal contribution to this work
Submission date: 2024-09-30
Acceptance date: 2024-12-11
Publication date: 2026-03-04
Corresponding author
Monika Górka-Stańczyk
Faculty of Civil Engineering, Cracow University of Technology, Warszawska 24, 31-155, Cracow, Poland
Archives of Civil Engineering 2026;72(1):579-596
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ABSTRACT
The article presents the results of own research on the costs of quality of aluminum-glass facades and ventilated facades from the perspective of Polish production and assembly companies. The main aim of the research was to collect information on the impact of the identified 22 factors on the quality costs associated with the implementation of facade systems. The research used an expert survey method. Survey questionnaires were addressed to 65 respondents (constructors/designers, construction managers or engineers, assembly managers, production department employees, cost estimators and other specialists related to the production and installation of facade systems). The survey form was divided into two parts. The first part aimed to collect information about the respondents’ experience, while the second one focused on issues related to the costs of quality of aluminum and glass facades and ventilated facades. Respondents were asked to assess whether the proposed 22 factors can actually affect the quality costs of implementing facade systems and to assess the degree of importance of the impact of the factors on the quality costs of constructed facades and ventilated facades. For this purpose, a five-point Likert scale was used, where 1 means very low influence and 5 means very high influence. Based on the results obtained, an average rating was determined for each factor, and then each of the 22 factors was ranked according to the degree of importance. Respondents indicated that the following factors have the greatest impact on the quality costs of facade systems: assembly errors, design errors and complaints.